Shipping & returns

shipping cost is free for all orders from 10€ in europe.

  Your merchandise will be processed within 24 hours from your order date via standard shipping. You will receive your merchandise in 17-21 business days.

Europe:

  • Express Shipping (5-8  business days) - 9.95€
  • Free Shipping (17-21  business days) on orders 10€ & up

If you would like express shipping in 5-8 days it's possible it's possible with shipping cost of 9.95€.

International:

outside of europe please send us an email first at sales@ecojoyfrance.com

 

Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to accommodate your request. We recommend calling us first at +33603283856 M-F 9am-6pm  or send email sale@ecojoyfrance.com. Our automated processes fill orders in less than 24 hours, so the time window for changes or cancellations is very short.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wonderfire@yahoo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ecojoyfrance.com and we'll send you the return shipping address.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should send first an email to sales@ecojoyfrance.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.